Intelligent Phone Systems and Solutions

Intelligent phone systems available from SMART I.T. Services can help you increase employee productivity, improve customer service, and enhance collaboration.

A Sage Research Study (2005) of companies with a converged IP telephony solution found that users experienced a time savings of 30 to 55 minutes per day as a result of their telephony solution. Below are phone systems recommended by SMART I.T. Services.

Vertical TeleVantage

Drag-and-drop interface that saves time

Call distribution functionality through dropdown menus and icons

Ability to record calls for quality control or other purposes

Caller ID

Manageable database of numbers that can be dialed with the point-and-click of a mouse

Increased accessibility for remote workers

Informative reports for call monitoring and analysis

Easy maintenance, reducing costs service calls

After hours call-routing eliminates the need for a 3rd party answering service

Click here to view the Vertical TeleVantage feature tour.

Vertical Wave

Wave IP changes the game for next-generation IP business communications—delivering enterprise-level communications capabilities at a small business price.

Every aspect of Wave IP is designed to enable your organization to enhance customer service, improve employee productivity and control communications costs. Wave IP extends the value of business communications with its unique Applications Inside™ architecture, which supports an embedded portfolio of communications applications as a fully integrated solution — eliminating the need for costly additional servers. A set of high-value base applications come standard on the Wave IP 500 and Wave IP 2500 platforms including Wave ViewPoint,™ Visual Voicemail, Unified Messaging, Presence, Call Recording and Auto Attendant. The award-winning Wave ViewPoint desktop call management tool delivers an easy, intuitive and powerful set of communications capabilities to every user in your organization, dramatically extending the capabilities of a physical phone.

Click here to view the Vertical Wave feature tour.

Microsoft Response Point
Delivered on leading-edge hardware, Microsoft Response Point is innovative phone system software that's easy to use, manage, and grow, helping you save time and money.

Response Point puts powerful technology—previously too expensive and complicated to install and manage—right into your hands. Delivered on industry-leading hardware from D- Link, Quanta, and Aastra, Response Point is a complete, affordable phone system that grows with your small business.

Easy to use - Microsoft's speech recognition technology allows you to access phones, contacts, and features using only your voice
Easy to manage - Everything from initial setup to moves and changes are done on Response Point's visual interface with a few clicks of your mouse.
Easy to grow - By leveraging VoIP, Response Point makes it easy and cost effective to add phone lines without the wiring hassles of traditional phone systems