Optimize your agency's operations with integrated collaboration and agency management applications.

Cisco Connected Insurance with AMS 360 Solution

Cisco's Smart Business Communication System (SBCS) -- a voice and data solution -- integrates with Vertafore’s AMS 360 agency management system to enhance your agency’s productivity while enabling you to offer more responsive, personalized service to your clients.

The Connected Insurance with AMS 360 solution unifies your agency management software and your communications network for greater automation and communication flexibility. For example, when a clientcalls, the communications solution matches the client’s caller ID to the client’s record in AMS 360. The software then automatically displays critical client information and related tools so that your agents can address client issues more quickly and effectively. The simple and intuitive solution requires little training and does not require additional IT staff to support it. Cisco Certified Partners can design and install a simple, easily deployed solution designed to meet your business requirements.

Business Benefits

Customer satisfaction is critical to the health and growth of an insurance business, especially at the agency office level. The right technology can be the critical component in increasing your productivity and improving your client service.

The combined Cisco Connected Insurance with AMS 360 solution provides many features that improve the productivity of your agents and support them in providing a better customer experience. The solution also provides improved connectivity for mobile agents. Table 1 summarizes the features and benefits of the solution.

The Benefits of Integrating with AMS 360

• Screen pop: Matches caller ID to client record and automatically displays critical data with one-cick access to AMS 360 customer record
• Dial pad and client search field: Pulls up client records through a simple search field
• Policy summary field: Provides immediate view of client policies with one-click access to AMS 360 carrier info
• Claims summary field: Provides instant access to recent claims with one-click access to AMS 360 carrier info
• One-click launch pad: Displays one-click links to frequently accessed information
• Anytime, anywhere access: Provides agents secure access to AMS 360 data from remote locations
• Mapping feature: Displays map of client location
• RSS news feeds: Display industry-related news feeds

Contact us using our contact form or call (888) 843-6385 to learn more about the Cisco Smart Business Communication System.