Are you looking to accelerate your career at a fast-paced, progressive company? If so, then a position at SMART I.T. Services, Inc. may be right for you. We are currently looking for motivated, goal-oriented Service Engineers to add to our team at our state-of-the-art Network Operations Center.

This position is open immediately for the right candidate.

SMART I.T. Services, Inc. offers a stable work environment and an excellent opportunity for growth for committed individuals. Our team atmosphere allows for both professional and personal development in an exciting environment.

SMART I.T. Services, Inc. offers a competitive benefits package including Health, Dental, Life and Disability insurance, Retirement Plan, training, flexible schedule and vacation in addition to a competitive salary.

SMART I.T. Services, Inc. is seeking to hire a Service Engineer with the following qualifications:
• Exceptional troubleshooting and analytical skills
• Ability to excel in a fast-paced environment
• Self-starter who can follow a project through to its completion
• Microsoft Certified [MCP or MCSE]
• Help Desk or call center experience
• Four year college degree in any field
• Three or more years of on the job experience in an Information Technology capacity
• Strong understanding of networks; Local, Wide Area, VPN, Wireless
• Strong knowledge of desktop operating systems and Microsoft productivity software

    (MS Office, Visio, PowerPoint, Adobe)
• Strong Working Knowledge of Cisco Switches, Routers, and Firewalls
• Experience installing and troubleshooting Intel servers and related hardware
• Strong Knowledge of Veritas Backup Exec and other backup solutions
• Strong understanding of workstation operating systems as well as Network Operating Systems,

    group policies and active directory
•Experiance scripting network managment tasks

•Strong understanding of IP networking

Other desirable characteristics:
• CompTIA Certifications: A+, Network+, Internet+, Server+, Security+ and others
• Cisco Certifications: CCNA, CCDA, or CCNP
• Experience with Solarwinds Orion and other network management solutions
• Hardware Certifications - HP, Cisco, IBM, Compaq, or others
• Experience using scripting to automate system management process
• VOIP network optimization & Implementation experience
• Experience with Intelligent Phone systems (Televantage & ResponsePoint)
• Experience in the insurance industry and agency management systems


Successful candidates will
• Have exceptional customer service skills, and a positive “can-do” attitude.
• Above average verbal communication, presentation and interpersonal skills
• Possess logical problem solving skills,
• Excellent understanding of desktop operating systems and networking principles
• Professionally respond to telephone calls, emails, and web-based service requests
• Follow projects from start to finish, making sure they are completed in a timely manner
• Continually learn and explore new hardware and software technology
• Provide friendly, courteous and quality support for clients
• Communicate projects status’ with clients and provide documentation for the steps taken to reach a resolution

Think you have what it takes to be a Service Engineer with us? Apply today. Local candidates only please, as we do not offer relocation or sponsorship. Candidate submissions only. All submissions by placement/recruiting services will not be accepted.

About Us
Since 1991, businesses have turned to SMART I.T. Services, Inc. to increase their productivity and profitability through the design, implementation and maintenance of technology systems critical to their daily operations. Our commitment to our clients through professional consultation and outstanding customer service has helped us to continue to grow in this tough economy and becoming a leading managed services provider in the region.

S.M.A.R.T. Services® is our proactive technical support solution that remotely provides 24/7 proactive network monitoring and management, designed to virtually eliminate downtime, reducing IT costs and increasing the productivity of businesses. Additionally, SMART I.T. Services, Inc. is a Microsoft Gold Certified partner who specializes in networking, telephony, and electronic document management solutions.

• Location: Sterling Heights
• This is full time employment - Not a contract position  
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests